Privacy and Policy

Effective Date: 01-07-2025
Last Updated: 01-07-2025

Welcome to e-Scholar's Mate (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our LMS platform, mobile apps, and related services (collectively, the “Services”).

1. Information We Collect

a. Personal Information

When you register or use our platform, we may collect:

• Name

• Email address

• Phone number

• Date of birth (optional)

• Payment details (via secure third-party payment processors)

• Parent/guardian contact information (for minors)

b. Learning Data

• Courses enrolled

• Quiz scores

• Progress reports

• Assignments and submissions

c. Technical Information

• IP address

• Browser type

• Device information

• Usage logs and interactions

2. How We Use Your Information

We use your data to:

• Provide and improve our learning services

• Personalize content and course recommendations

• Track progress and performance

• Communicate updates, offers, and notifications

• Process payments securely

• Ensure system security and prevent misuse

3. Data Sharing and Disclosure

We do not sell your personal information. We may share it only with:

• Trusted third-party service providers (e.g., cloud storage, email providers, payment processors)

• Teachers or parents (only for academic monitoring, if applicable)

• Legal authorities (only if required by law or in the case of misuse/fraud)

4. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Improve user experience

• Save login information

• Analyze traffic and usage

You can manage or disable cookies through your browser settings.

5. Data Security

We use industry-standard security practices, including:

• Encrypted data storage

• Secure payment gateways (e.g., Stripe, Razorpay)

• Role-based access to user information

• Regular backups and software updates

6. Your Rights and Choices

Depending on your location, you may have rights to:

• Access your data

• Correct or update your personal information

• Request data deletion

• Opt-out of promotional emails

To exercise these rights, contact us at [your support email].

7. Children’s Privacy

We do not knowingly collect personal data from children under 13 without parental consent. If we become aware that such data has been collected, we will delete it promptly.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

9. Changes to This Privacy Policy

We may update this policy from time to time. We will notify users by posting the updated version on our website. Continued use of our services implies acceptance of any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 Email: [contact@escholarsmate.com]
📍 Address: Khalifabagh Chowk, Bhagalpur, Bihar, India